Frequently Asked Questions
Everything you need to know about your Elavate Collagen shopping experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping may take 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process.
Are the materials used in your collection sustainable?
Yes, Elavate Collagen is committed to ethical fashion. We prioritize organic cotton, recycled fibers, and eco-friendly dyes in our production process.
How do I know which size to order?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna and Afterpay.
Can I exchange an item for a different color?
Absolutely. If you would like a different color or size, please initiate an exchange through our returns center. Exchanges are free of charge, subject to stock availability.