Returns & Exchanges
At Elavate Collagen, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a 30-day window for returns and exchanges on all unworn items with original tags attached.
Return Process
- 1.Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
- 2.Package Your Items
Securely place your items in their original packaging, ensuring all tags are intact and the garment is in its original condition.
- 3.Print and Attach Label
Download and print your prepaid shipping label from the portal, then affix it clearly to the outside of your package.
- 4.Drop Off and Track
Leave your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.